Refund Policy

Dezire Drop — Return & Refund Policy

Last updated: August 2026

At Dezire Drop, we want you to shop with confidence. We carefully inspect and pack orders before dispatch. If you receive an item that is damaged, defective, incorrect, or materially different from what was ordered, please contact us within the applicable return period so that we can review and assist you.

1. Return Window

Return requests must be submitted within 7 calendar days from the date of delivery.

The 7-day period applies to products that are eligible for return under this policy.

To avoid delays, customers should contact us as soon as an issue is noticed.

2. When We Accept a Return

A return may be approved when:

• The wrong product or variant was delivered.
• The product arrived damaged.
• For functional issues, customers may be asked to provide photos or a short video demonstrating the reported issue. Return approval will be based on verification of the reported issue and the applicable product specifications.
• An essential component or accessory mentioned as included with the product is missing.
• The product received is materially different from the product description or specifications shown on our website.

All return requests are subject to verification.

3. Condition of the Product

For an approved return, the product should be returned:

• In its original condition.
• With the original packaging, where applicable.
• With all accessories, manuals, tags and components supplied with the order.
• Without customer-caused damage, modification or misuse.

For products such as electronics, gadgets, toys, appliances and other functional products, customers may be asked to provide photos or a short video demonstrating the issue before a return is approved.

4. Change of Mind / Unwanted Returns

We do not encourage returns simply because a customer has changed their mind, ordered the wrong product, or no longer wants the item.

Where a product is not defective, damaged, incorrect or materially different from its advertised specifications, a return may not be available unless the product is specifically marked on its product page as eligible for such a return.

The return eligibility shown on the relevant product page will also apply.

5. Non-Returnable Conditions

Returns may not be accepted where the product has:

• Been used beyond what is reasonably necessary to inspect or verify the product.
• Been damaged after delivery.
• Signs of misuse, accident, abuse or improper handling.
• Been modified, repaired or altered by the customer.
• Missing original packaging, accessories or components where these are required for verification or resale.
• Physical damage caused after delivery.
• Damage resulting from incorrect installation, charging, storage or operation contrary to the manufacturer's instructions.

Certain categories may also be non-returnable due to hygiene, safety, consumable or other applicable restrictions. The product page may specify additional restrictions where applicable.

6. Proof of Issue

For damaged, defective, missing-item or incorrect-order claims, we may request:

• Order ID
• Clear photographs
• Unboxing photographs/video where available
• Photos of the packaging and shipping label
• A short video showing the product issue, where relevant

This information helps us verify the issue and provide the correct resolution.

7. Return Approval

Submitting a return request does not automatically mean that the return is approved.

Our team will review the information provided and may ask for additional details before approving the return.

We normally aim to respond within 2–3 business days.

If approved, we will provide the applicable return instructions.

8. Return Shipping

Where the return is due to a confirmed wrong, damaged or defective product attributable to us, we will provide the applicable return instructions and handle the return according to the circumstances.

For any other return that we expressly approve, the applicable return shipping arrangement or cost will be communicated before the return is processed.

9. Inspection After Return

Once an approved return is received, the product may be inspected to verify the reported issue and its condition.

If the returned product does not match the approved return reason, has customer-caused damage, missing components or signs of misuse, the requested refund or replacement may be declined or adjusted where legally permissible.

10. Refunds

Once an eligible return is received and approved after inspection:

For prepaid orders, the applicable refund will be processed to the original payment method.

For COD orders, where a refund is due, we may request valid bank account details or another appropriate refund method.

The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

11. Resolution for Approved Claims

For an approved return or product-related issue, Dezire Drop will determine the appropriate resolution based on the nature of the issue, the product's condition, availability, and applicable policy.

Where a refund is applicable, it will be processed in accordance with our Refund Policy.

12. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process, where eligible.

13. Product-Specific Conditions

Some products may have specific return, warranty, installation, hygiene, battery, safety or usage conditions.

Where applicable, these conditions will be displayed on the relevant product page and will form part of the return terms for that product.

14. Manufacturer Warranty

Where a product carries a manufacturer's warranty, the warranty terms will depend on the manufacturer and the particular product.

A manufacturer's warranty does not automatically mean that every type of damage or customer-caused issue is covered.

Customers should follow the manufacturer's operating, charging, installation and maintenance instructions.

15. Contact Us

For return, refund or replacement requests:

Email: support@deziredrop.shop

Please include your Order ID and a clear description of the issue.