Refund Policy

Refund Policy

Last updated: August 2026

At Dezire Drop, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Item received is damaged or defective
  • Item received is incorrect (wrong product or size)
  • Return request is raised within 48 hours of delivery
  • Item is unused, unwashed, and in its original packaging

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, washed, or damaged by the customer
  • Items without original tags or packaging
  • Sale or discounted items (unless defective)
  • Perishable or personal hygiene products

3. How to Raise a Return Request

To initiate a return, please:

  1. Email us at support@deziredrop.shop within 48 hours of delivery
  2. Include your Order ID, a brief description of the issue, and clear photos of the item
  3. Our team will review your request within 2-3 business days and get back to you

4. Refund Process

Once your return is approved:

  • Prepaid orders: Refund will be credited to your original payment method within 5-7 business days
  • COD orders: Refund will be processed via bank transfer — please share your bank details when raising the request

5. Exchange

We offer exchanges for defective or incorrect items, subject to stock availability. If the requested item is unavailable, a full refund will be issued.

6. Cancellations

Orders can be cancelled within 12 hours of placement. Once the order is dispatched, cancellations will not be accepted. To cancel, email us immediately at support@deziredrop.shop.

7. Contact Us

For any refund or return queries, please reach us at support@deziredrop.shop or through our Contact Us page.