Frequently Asked Questions (FAQ)
Frequently Asked Questions
Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us or email us at support@deziredrop.shop — we'll get back to you within 24 business hours.
🛍️ Orders
How do I place an order?
Simply browse our store, add your favourite items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment — it's that easy!
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. After that, the order enters processing and cannot be changed. Please email us immediately at support@deziredrop.shop if you need to make changes.
How will I know my order is confirmed?
You will receive an order confirmation email and/or SMS on your registered email/phone number shortly after placing your order.
Can I place a bulk or wholesale order?
Yes! For bulk orders, please reach out to us at support@deziredrop.shop with your requirements and we'll get back to you with a custom quote.
💳 Payments
What payment methods do you accept?
We accept all major payment methods including UPI, credit/debit cards, net banking, and wallets. All transactions are secured and encrypted.
Is it safe to pay on your website?
Absolutely! Our website uses SSL encryption and trusted payment gateways to ensure your payment information is always 100% secure. We never store your card details.
Do you offer Cash on Delivery (COD)?
COD availability depends on your location and order value. You will see COD as an option at checkout if it is available for your area.
My payment failed but money was deducted. What should I do?
Don't worry! In case of a failed transaction, any deducted amount is automatically refunded to your account within 5-7 business days by your bank. If it takes longer, please email us at support@deziredrop.shop with your transaction details.
🚚 Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 3-8 business days depending on your location. Metro cities receive orders faster (3-5 days), while remote areas may take up to 12 days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email/SMS. Use it on the courier partner's website to track your delivery in real time.
Do you ship across India?
Yes! We deliver to most pin codes across India. Enter your pin code at checkout to confirm delivery availability.
What if nobody is available to receive the delivery?
The courier partner will attempt delivery up to 3 times. If all attempts fail, the package will be returned to us. Please ensure someone is available at the delivery address or provide an alternate contact number.
🔄 Returns & Refunds
What is your return policy?
We accept returns for damaged, defective, or incorrect items within 48 hours of delivery. Items must be unused and in original packaging. Please refer to our Refund Policy for full details.
How do I initiate a return?
Email us at support@deziredrop.shop with your Order ID, issue description, and clear photos of the item within 48 hours of delivery. Our team will guide you through the process.
When will I receive my refund?
Approved refunds are processed within 5-7 business days to your original payment method. COD refunds are processed via bank transfer.
I received a damaged product. What do I do?
We sincerely apologise for the inconvenience! Please email us at support@deziredrop.shop within 48 hours with photos of the damaged item and your Order ID. We will arrange a replacement or full refund immediately.
📦 Products
Are your products authentic and quality-checked?
Yes! Every product on Dezire Drop is carefully sourced and goes through a quality check before being dispatched. Your satisfaction is our top priority.
What if the product I want is out of stock?
Reach out to us at support@deziredrop.shop and we'll notify you as soon as the product is back in stock.
Do product images accurately represent the actual product?
We make every effort to display products as accurately as possible. However, slight colour variations may occur due to different screen settings. If you have concerns, feel free to contact us before ordering.
🔒 Privacy & Security
Is my personal information safe with you?
Absolutely. We take your privacy very seriously. Your personal data is never sold or shared with third parties for marketing purposes. Please read our Privacy Policy for complete details.
Do you store my payment information?
No. We do not store any payment or card details on our servers. All payments are processed through secure, certified payment gateways.
📞 Support
How can I contact customer support?
You can reach us via our Contact Us page or email us directly at support@deziredrop.shop. We typically respond within 24 business hours.
What are your support hours?
Our support team is available Monday to Saturday, 10 AM – 6 PM IST.
My question isn't answered here. What should I do?
No worries at all! Simply email us at support@deziredrop.shop with your question and we'll personally get back to you as soon as possible. No question is too small — we're always happy to help! 😊
Still have doubts? We're just an email away — support@deziredrop.shop