FAQ
Frequently Asked Questions (FAQ)
General Questions
What is Dezire Drop?
Dezire Drop is a small family-run business in India offering affordable, problem-solving products to make everyday life easier.
Do you have a physical store?
No, we operate entirely online to keep prices low and deliver directly to your doorstep.
How can I contact your support team?
You can email us at info@deziredrop.shop or send a WhatsApp/SMS to +91 77173 49997 during our support hours (Mon–Fri, 10 AM – 5 PM).
How often do you add new products?
We regularly update our store with new and trending products, so keep checking back for the latest arrivals.
Are all your products brand new?
Yes, all products are brand new, unused, and sourced from trusted suppliers.
Shipping & Delivery
Do you deliver across India?
Yes, we deliver to most locations across India.
How long will it take to receive my order?
Orders are processed within 1–2 business days and delivered in 5–7 business days after dispatch.
Which courier companies do you use?
We use trusted partners such as Blue Dart, DTDC, Delhivery, XpressBees, Ecom Express, Ekart, Amazon, and Shadowfax.
Can I track my order?
Yes, tracking details will be sent to you via email, SMS, and on our tracking page.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹700.
Payment Related
What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Cash on Delivery (COD), and Net Banking.
Is Cash on Delivery available?
Yes, COD is available on eligible orders. But we need a short inquiry over the phone
Is it safe to pay online on your website?
Absolutely. We use secure, encrypted payment gateways to protect your information.
Will I receive an invoice for my order?
Yes, an invoice will be sent to your email after purchase.
Return & Refund
What is your return policy?
We accept returns within 7 days of delivery for unused products in original packaging.
Are there any products that cannot be returned?
Yes, personal care products and items used even once are non-returnable for hygiene reasons.
How do I return a product?
Email us at info@deziredrop.shop with your order details, and we will guide you through the process.
How long does it take to receive my refund?
Refunds are processed within 8–15 business days after we receive and inspect the returned product.